Total Quality Mangement


Within this report I will discuss the need for Fresher Plc to implement Total Quality throughout its organisation. This will mean that there will need to be an understanding of what Total Quality Management is, what approach to take and how the company will have to change to make it work.
The aim of TQM is to ensure that each activity contributes to achieving the key objectives of the business, and is carried out efficiently. The basic philosophy of Total Quality is "do the right things right first time". "It is estimated that the costs of not getting the right things right first time, the non-conformance costs, can amount to 25% of turnover. Eliminating this unnecessary burden will enable ...

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service specification. TQM generally requires a change in how a company operates. Quality must be the priority of every employee and for their efforts to be focused on the prevention of errors. The underlying principles of TQM include
 Focusing the organisation on satisfying customer needs
 Developing and tapping the full human potential of all employees
 Including everyone in the efforts to find better ways
 Managing business processes, not just functions or departments.


Fresher Plc has numerous problems within its organisational structure. These problems have led the way for the company to lose its hard earned customer base. These problems can be placed into a number of categories which must be worked on by the tools of TQM for the business to win back its customer base. It is necessary for them to remember that reputations for poor quality last for a long time and that reliability is the ability of the product to continue to meet the ...

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cultural change. There are several tools and techniques that can be used and it is necessary that the management select the most appropriate and cost effective ones. A number of common themes can be detected on most successful programmes.

1. Teamwork
2. Never ending improvement
3. Corporate goal and mission statement
4. Focus on customer requirements
5. Measurement of cost of quality
6. Training for quality improvement / teamwork / tools and techniques


1) Teamwork


This depends on participation and teamwork throughout the organisation in all activities. The sustained commitment of every person in the organisation, whatever their role is required to achieve improvement ...

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PAPER DETAILS
Added: 4/3/2007 08:19:36 PM
Category: Miscellaneous
Type: Premium Paper
Words: 1803
Pages: 7

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