Walmart's 10-foot Rule

Wal-Mart’s unique cultural changes have helped make them one of the world’s admired companies.

One of the cultural change within my selected company is the “The 10-foot Rule.”

The 10-foot Rule is one of our secrets to customer service.

The associates and staff of Wal-Mart along with Sam Walton himself during one his many store visits, took a pledge along with him stating: "I promise that whenever I come within 10 feet of a customer, I will look him in the eye, greet him, and ask if I can help him."

The 10-foot Rule was something Sam practiced his entire life.

Sam Walton stated that: "I learned early on that one of the secrets to campus leadership was the simplest thing of ...

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business. Today, in stores around the world, associates put Sam’s rule into practice every day. From the greeters at the front doors, to associates throughout the store, and the friendly smile at the checkout lane, the 10-foot Rule is one of the things that make Wal-Mart great.

Is the change making the company more efficient and increasing profitability?

Yes. It definitely keeps customers happy and very satisfied. How many times in your life that you can actually say you planned to go to the store at one thing but when you get there you get pulled in purchasing so much more. Once you got to the register the associates are so friendly and happy, they speak on all the great things you are about to purchase and even when you want to put things back their spirit and attitude gives you that confidence like yes you made a great decision. I was in Winn-Dixie literally the other day to get a few things to cook, I only went there because it was closer and I was so tired I ...

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PAPER DETAILS
Added: 5/31/2013 12:59:55 PM
Submitted By: sweetzdee
Category: Business
Type: Premium Paper
Words: 549
Pages: 2

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