Critical Analysis.
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(6 pp - includes annotated bibliography). The speed of transfer and delivery of information zooms along the internet. With this technology it is vital to stay informed within any profession. Yet with that same speed, comes volume, consequently critical analytical skills are essential to determine and prioritize which information can be scanned, and which information should be thoughtfully read. Five articles from professional journals provide the learning tools for this assignment. Bibliography lists 5 sources.
Filename: BBcrtAlR.doc

Critical Analysis.
[ send me this paper ]
(6 pp - includes annotated bibliography). The speed of transfer and delivery of information zooms along the internet. With this technology it is vital to stay informed within any profession. Yet with that same speed, comes volume, consequently critical analytical skills are essential to determine and prioritize which information can be scanned, and which information should be thoughtfully read. Five articles from professional journals provide the learning tools for this assignment. Bibliography lists 5 sources.
Filename: BBcrtAnl.doc

Critical Success Factors in ERP Implementation
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This 6 page paper is the introduction for a project and a brief literature review. They hypothesis states that for Enterprise Resource Planning (ERP) to be implemented usefully there needs to be an holistic approach with a complex approach taking a broad number of factors into consideration, meaning this should not be seen as only a technological implementation. The second part of the paper then performs a brief literature review, looking a the different identified key factors to successful implementation of ERP. The bibliography cites 7 sources.
Filename: TEERPimpl.rtf

CRM and E-Commerce Customer Relationship Management
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is seen by many as having a great deal of potential to add to the value chain, creating better information and enhancing the relationship between the supplier and the buyer. This 20 page paper considers applications of CRM to e-commerce. There is a great deal of potential synergy in this market, but there are also problems. The paper considers these problems and presents some guidelines by which CRM and E-commerce should be integrated. The bibliography cites 23 sources.
Filename: TECRMecom.rtf

CRM Systems
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This 4 page paper considers two approaches to CRM and assess which is the best. The first looks at CRM when adopted by individual department which will cause problems when integration is attempted. The second approach is a centrally instigated CRM system where all departments have the same system, which can create problems for the individual departments performing the more specialized functions. The concept is considered, the advantages and disadvantages of each approach are considered and a conclusion is reached. The bibliography cites 4 sources.
Filename: TEcrmsys.rtf

Customer Relations Management and Seven Unique Companies
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This 25 page report discusses six separate companies -- American Airlines, First Union, HP, Amazon.com, HomeGrocer.com, Dickssupermarkets.com, Webvan.com -- and their understanding, implementation, and enhancement of Customer Relationship Management or CRM efforts. Whether it is called customer relationship management, CRM, or just good business practice based on common sense, making customers central to immediate and long-term business action is on the rapid rise. Leading-edge companies the world over are recognizing that intimate, one-to-one relationships with their customers are critical to survival in our increasingly global and competitive marketplace. Bibliography lists 14 sources.
Filename: BWcrm.wps

Customer Relationship Management Technology
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This 28 page paper considers the technology of Customer Relationship Management (CRM), technology. The paper focuses on the software and technical ability of the systems rather than the business side. The bibliography cites 92 sources.
Filename: TEcrmtec.wps

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