Critical thinking case study: hospital policy
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An eight page paper which looks critically at a case study requiring analysis and decision-making, and offers an overview which might be used by the CEO in the example as the basis for a presentation on policy-making to the organisation's staff. Bibliography lists 3 sources.
Filename: JLhospcase.rtf

Critique of James March and Herbert Simon's, "Organizations":
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This 6 page paper examines this book and provides a critque of the material. More specifically, this paper responds to the model that March and Simon present in regards to employee turnover. Bibliography lists 1 source.
Filename: GSJamesM.rtf

CRM: Relevance To The New Age In Tourism And Hospitality
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20 pages in length. The fundamental function of Customer Relationship Management (CRM) is to first anticipate and then address customer needs. With the recent and tremendous industry growth, it is not surprising to note that CRM has become the trendsetter for all to watch and learn. That customer service is the backbone of any industry serving the public gives CRM the power to provide stronger cohesion between consumer and merchant as a means by which to establish a seamless association in what can sometimes be an antagonistic relationship. Government and small businesses alike share in the contemporary approach of CRM; however, there is no denying the fact that the hospitality and tourism industries represent the top users. Bibliography lists 16 sources.
Filename: TLC_CRM.wps

Current Models Of Clinical Supervision
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20 pages in length. The relationship that exists between a supervisor and supervisee within the clinical setting is one that not only changes in regular intervals as the supervisee increases knowledge and confidence, but it is also one that affords the supervisor constant self-evaluation in relation to supervisory technique and application. Indeed, the primary role of any supervisor is to impart experience and aptitude upon the supervisee; without achieving these objectives, neither individual stands to benefit from the situation and, as a direct result, the clinical environment will suffer, as well. Myriad models exist as a means by which to dissect and examine the components inherent to a positive and productive supervisory relationship, focusing primarily upon the various phases of development that occur between the supervisor and supervisee. Bibliography lists 14 sources.
Filename: TLCsuper.wps

Customer Relations Management and Seven Unique Companies
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This 25 page report discusses six separate companies -- American Airlines, First Union, HP, Amazon.com, HomeGrocer.com, Dickssupermarkets.com, Webvan.com -- and their understanding, implementation, and enhancement of Customer Relationship Management or CRM efforts. Whether it is called customer relationship management, CRM, or just good business practice based on common sense, making customers central to immediate and long-term business action is on the rapid rise. Leading-edge companies the world over are recognizing that intimate, one-to-one relationships with their customers are critical to survival in our increasingly global and competitive marketplace. Bibliography lists 14 sources.
Filename: BWcrm.wps

Cutting and Manufacturing
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This 7 page paper is written in two parts. The first part considers why advances in technology creating new cutting edges has not rendered older cutting edges obsolete and looks at the role and importance of coatings on cutting edges. The second part of the paper examined the benefits of concurrent engineering and looks at how value adding activities may be maximised, using the example of the 5S’s model. The bibliography cites 8 sources.
Filename: TEcuttin.rtf

Cutting Inventory Costs
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This 10 page paper considers the way in which inventory levels and inventory costs may be cut. The paper looks at tools such as just in time inventory management, forecasting, pull systems and the use of consignment stock. The bibliography cites 8 sources.
Filename: TEcutinv

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