Designing a Reliability Program
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A 10 page paper discussing issues surrounding product reliability, and suggesting a reliability program for upper-end audio products. The request results from increased market competition, and the aim of the reliability program focuses on that competition as well. Bibliography lists 7 sources.
Filename: KSengReliabil.rtf

Developing a Measurement Strategy
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A 3 page paper discussing means of measuring for quality. Measurement can be oriented toward function or financial results. In terms of function, the organization can assess product quality and reliability; it can assess the level of waste it generates in the production process; it can ask customers. The paper discusses benchmarking, gap analysis and six sigma as approaches to functional measurement. It concludes that organizations need to determine which metrics they will use and then use them to enhance competitive advantage rather than become too inwardly-focused. Bibliography lists 3 sources.
Filename: KSmgmtQualMeas.rtf

Developing an Online B2B Relationship with Current Customers
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A 3 page paper discussing points that need to be considered when developing B2B relationships in the electronic environment. In principle, nothing about e-business has changed basic business principles or the basics of marketing. In practice, the advent of the Internet has changed virtually everything. The Internet has removed virtually all geographical boundaries. What each company needs to guard against most is hidden unethical behavior along the supply chain that may not be apparent to either company but could be detrimental to the future of each. The paper uses Gap as example. Bibliography lists 2 sources.
Filename: KSmgmtB2BconsSCM.rtf

DHL, PURCHASING AND WAREHOUSING
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This 4-page paper focuses on some aspects of DHL, which include managing systems, warehousing, and production management techniques. Bibliograpy lists 4 sources.
Filename: MTdhlwareh.rtf

Differences Between Leadership And Management
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A 5 page paper. The essay discusses the ideas of many different authors regarding the differences between management and leadership, including what happens when only one is present in a group or organization. The writer also reports an analogy to single- and double-loop governors. Bibliography lists 5 sources.
Filename: PGmgld07.RTF

Differences Between Leadership And Management
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A 9 page paper. Discerning the differences between leadership and management is often difficult, primarily because leaders manage and managers lead. The writer discusses the difficulties related to finding a clear-cut definition of leadership and reports the thoughts of several experts. Definitions of management are also reported. Both are discussed in terms of organizational behavior. Models are reported. bibliography lists 14 sources.
Filename: PGldmgdf.rtf

Differences in Management Policies of Active vs. Civilian Army Personnel
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A 10 page paper discussing how contractual members of the armed forces are managed differently than are civilian personnel. From most outward appearances, civilian personnel management bears very little difference from that of any other large US employer; contractual members of the armed forces are managed in very different ways, but for very good reasons. It is discipline and respect that comprise the two prime characteristics of daily military operation, but they also are primary in times of crisis. Contractual members of the armed forces may look with either envy or disdain at the "nicer" treatment civilian personnel receive, but as General Colin Powell illustrates, their commanding officers are charged with teaching them there is a reason for everything that happens. They could be in combat; the civilians never will be. Bibliography lists 13 sources.
Filename: KSmilPer.wps

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