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Papers On Internet & Related Issues
Page 32 of 144
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CUSTOMER RETENTION IN THE MIDST OF TECHNOLOGY CHANGE
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This 4-page paper discusses three challenges in customer retention with technology change, and how an IT manager can deal with the problems. Bibliography lists 3 sources.
Filename: MTcustrete.rtf
Customer Service and Culture at Ameritech
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A 30 page paper discussing the
state of customer service and competition at Ameritech one year after its acquisition by SBC
Communications. Ameritech is the "Baby Bell" serving the Midwest states of Illinois, Michigan,
Ohio, Wisconsin and Indiana and was acquired for more than $70 billion in October 1999.
Customer service never has been Ameritech's strong point, but it had let the residential and
business land-line infrastructure decline while it focused on offering long distance service and
entering other related markets. SBC's interest lies in wireless services. Combined, the two have
little interest in meeting the needs of customers using standard connections. To date, Michigan
has imposed legislated sanctions against Ameritech, and Ohio has imposed fines of several million
dollars for Ameritech's lack of responsiveness to customer complaints. The paper examines the
situation and poses several questions for middle managers. Bibliography lists 32 sources.
Filename: KSAmeritech.wps
Cyber Crime And Law Enforcement
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This 5 page paper begins with comments from two FBI Cyber Agents about their typical day. Although all law enforcement agencies know cyber crime is the fastest-growing crime in the history of the country, officials do not know exactly how extensive it is because only about 5 percent of the crimes committed are ever reported. The writer discusses the difficulties obtaining statistical data. The writer provides examples of specific crimes and how the FBI, working with other agencies, was involved in solving them. Bibliography lists 7 sources.
Filename: PGcybrc.rtf
Cybercrime
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This 8 page report discusses the fact that the “consensual hallucination” (a
term coined by science-fiction writer William Gibson) of cyberspace must, of necessity,
include a “consensual” understanding that the realm of cyberspace is no less vulnerable to
the negative aspects of human nature such as deceit, fraud, and theft. In many ways, the
opportunity for criminal activity in cyberspace is heightened due to its very nature which
supports anonymity and a certain freedom of action that few people would ever act on in
their “real” lives. Bibliography lists 10 sources.
Filename: BWcycrim.rtf
Cyberphobia And Technophobia: Annotated Bibliography
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6 pages in length. The writer provides a 15-source annotated bibliography.
Filename: TLCTechS.rtf
Cyberspace Crimes and the Law
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This 9 page paper examines cybercrime and how the law is involved. This paper argues that while the law is important, it is sufficient. The problem with catching the criminals who participate in this type of activity is that technology in law enforcement is not up to par. Research is provided to support the assumptions. Bibliography lists 8 sources.
Filename: SA803cyb.rtf
Cybersquatting
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his 12 page paper provides an overview of cybersquatting. The concept is defined and trademark law is discussed in depth. Recent cases are discussed and philosophical issues are broached. Bibliography lists 10 sources.
Filename: SA139cyb.rtf
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