Case Analysis: Dell Computers
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5 pages. This case analysis of Dell Computers includes the firm's current market strategies, business strategies, and the technological forces that impact the industry. When considering who has succeeded and failed in the computer industry and why, it is easy to see that Dell is staying on top because of superior product and management strategies. Bibliography lists 5 sources.
Filename: JGAdellc.rtf

Case Study: Decision Time at Lotus Corporation
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This 3 page paper uses a case study to describe the way in which Lotus Corporation launched its Lotus 1-2-3. It further considers whether Lotus should sell directly to its large accounts, or go through its network of distributors.
Filename: HVLot123.rtf

Case Study: Globix Corporation
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A 12 page paper. Globix provides managed Internet applications and infrastructure services to enterprises. This essay begins with an overview of the company, a description of products and services, selected financial information, industry structure and competition, marketing and customer value. While other Web hosting companies folded as a result of the dot.com collapse, Globix was able to restructure, reduce its debt and begin expanding again. Data included. 2 Tables included. Bibliography lists 12 sources. PGglbx.rtf
Filename: PGglbx.rtf

Case-Based Reasoning in Knowledge Management
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This 5 page report discusses the fact that virtually every organization in the modern world has somehow been transformed by the availability and ongoing development of information technology. Case-based reasoning (CBR) is used as an example of that fact. Bibliography lists 2 sources.
Filename: BWknomgt.rtf

Changes in WindowsTM Incarnations
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A 5 page paper discussing the differences in Windows 3.x, Windows 95 and Windows NT. Microsoft's apparent intention was to make Windows use easier for the non-literate, but the observed result very often was pure frustration. The many changes also were taking place in a rapidly-evolving hardware environment. The purpose here is to outline some of those changes. Three aspects of changes within Windows that most directly affect users are operating speed, required RAM and ease of overall use. Bibliography lists 4 sources.
Filename: KSWindows.wps

Choosing a Computer
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This 5 page paper imagines that a friend has asked for advice on what computer to buy with a set budget. The paper looks at what questions to ask, what deals are available and then advises on the best available deal in the writers opinion. The bibliography cites 2 sources.
Filename: TEcombuy.wps

Choosing Help Desk Software
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A 5 page paper telling the story of how one military Help Desk was able to improve performance and morale, while at the same time increasing the Help Desk’s value for all users. The product chosen was Microsoft’s Remedy Help Desk. Bibliography lists - sources.
Filename: KSitHelpDsk.rtf

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