Total Quality Management In Construction



The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have demonstrated that such achievements
are possible Using TQM as a new way to manage. Such companies also found that
they were recognized with everyone pulling in the same direction. Improvement
had become a way of live.
Improving competitive position and profit has always been the
responsibility of management. Before the 1980's, U.S. management ...

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People respond strongly to leadership expectations and rewards. If
they are given little power in their jobs, they have little interest in
improving them. If leaders exhort the members for better output but reward
(promotions, bonuses, recognition) for mostly higher output, they get the
behavior they reward. Quantity over quality has been a common management
philosophy in the United States.
The first step in implementing TQM requires the an upper-management
change in both philosophy and behavior. Managers must adopt the objectives of
customer satisfaction and continuous improvement. They must implement the
change to achieve these objectives through their personal and continuous
involvement and in the reeducation of everyone in the organization in TQM
principles and practices. The past philosophy of management can work reasonably
well if a company dominates world markets. When markets become complex and
worldwide with more and stronger competitors, a new model is needed. ...

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quality control.
He proposed a system that would change the approach to management in many ways.
Today, this system is the pillar of TQM philosophy. These components make up
the strategic portion of the quality pyramid (figure. 1). There are mainly
eight functional elements from which other concepts flow. These are:

1.Organizational vision

Organizational vision provides the frame work that guides a firm's
believes and values. The gist of the corporate vision should be a simple, one
sentence guide or motto that every employee knows, and more important, believes.
If well crafted, the vision statement can serve through a torrent of change in
product and service technology. The ...

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PAPER DETAILS
Added: 6/20/2005 06:36:53 PM
Category: Economics
Type: Premium Paper
Words: 2702
Pages: 10

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