Total Quality Management

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(5) To improve constantly the human factor in our business;
(6) To reward men and women in our organization through
participation in what the business produces;
(7) To test every policy, method, and act in this way: “Does it
square with what is just and right?” The Penny Idea exercises customer
satisfaction, fairness, quality, value, associate training, and rewards for
performance.

TQM contains three ingredients necessary for a company to flourish:

(1) participative management;
(2) continuous process improvement; and
(3) the use of teams.

Participative management is developed from TQM practice. It is the
process of preparing employees with the skills and support to better
understand how they do business, make improvements, and make change happen
to allow participative management to flourish. Participative management is
not immediate. It's momentum builds gradually with trust and feedback.
Continuous process ...

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is the third principle of TQM. Here a structured approach to
problem solving is applied along with making the necessary investments to
understand the process and sources of process variation. The fourth
principle is Mobilizing Expertise of the Workforce. Employees like to be
appreciated and monetary rewards aren't enough to keep one completely
satisfied. Therefore other incentives must exist in the workplace such as
social needs and comfortable atmospheres. Fact-Based Decision Making
involves u nderstanding the process employees work in and around everyday,
understanding the cause of their problems, and gathering information, data
on which they can base decisions for ...

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